Policies

Appointment Cancellations
Please cancel or reschedule at least 24 hours before your scheduled visit. A $75 fee applies to a missed visit, and a cancellation with less than 24 hours' notice counts as one. Fees may be waived on a case-by-case basis. We know life happens: if something comes up, call us at 434-623-0003 and we'll work with you to keep your care on track.

Signature Plan Fees

Signature access plan fees ($125 a month or $1,250 a year) are non-refundable once the billing cycle has begun. Annual plans may be prorated at the physician's discretion under extenuating circumstances. Contact us directly to discuss your situation.

Initial Evaluation ($350) and Card on File

There is no deposit. With your intake forms, we ask you to save a card on our secure payment page, run by Stripe. Nothing is charged then.

• Private pay: your card must be on file before your first visit. We charge it on visit day, after your visit note is signed, and email a receipt.
• Medicare: we bill Medicare and any supplement first. If you owe anything after they pay, we email you the amount and a link to pay it. If it is still unpaid 7 days later, we charge the card on file, and we email a reminder the day before.

Please finish your intake forms at least 24 hours before your first visit. If they aren't done, we'll call you, and if needed we'll reschedule. Cancelling at least 24 hours ahead costs nothing; later cancellations fall under the late-cancellation fee above.

How to Cancel

Please cancel through the patient portal or by contacting us at careteam@welmivia.com or (434) 623-0003. We cannot accept cancellations via social media or the general contact form.

By accessing Welmivia Medical's website and services, you agree to these terms. They apply to all patients, visitors, and users of welmivia.com.

Payment and Insurance

Welmivia Access patients are billed directly to Original Medicare. Private patients are seen out of network and pay per visit; a superbill is provided after each visit for possible out-of-network reimbursement. We cannot guarantee coverage or reimbursement from your insurance plan.

Scope of Services

Welmivia provides telehealth psychiatric evaluations, medication management, and related services to residents of Virginia and Florida. Services are physician-led and require a completed initial evaluation before ongoing care is established.

Telehealth Agreement

By scheduling a telehealth appointment, you consent to receiving care via secure video or phone as permitted under applicable law. You must be physically located in Virginia or Florida at the time of your appointment.

Not for Emergencies

Welmivia is not an emergency service. If you are experiencing a mental health crisis, please call or text 988 (Suicide & Crisis Lifeline), call 911, or go to your nearest emergency room.

These terms are subject to change. Continued use of our services constitutes acceptance of updated terms.

Welmivia Medical, PLLC is committed to protecting the privacy and security of your personal and health information.

Information We Collect

We collect information you provide directly, including name, contact details, health history, and payment information necessary to provide care. We also collect limited technical data through our website to improve functionality.

How We Use Your Information

Your information is used to provide and coordinate your care, process payments, communicate about appointments, and comply with legal requirements. We do not sell or share your personal information with third parties for marketing purposes.

HIPAA

Protected health information (PHI) is handled in compliance with HIPAA. You have the right to access, amend, and request restrictions on the use of your PHI. Please contact us at careteam@welmivia.com to exercise these rights.

Data Security

We use industry-standard security measures including encrypted communications and our HIPAA-compliant EHR platform (CharmHealth) to protect your information.

Content on this website, including articles, blog posts, and educational materials, is provided for general informational purposes only. It does not constitute medical advice, diagnosis, or treatment.

Always seek the guidance of a qualified physician for any questions regarding a medical condition. Never disregard professional medical advice because of something you read on this website.

No Physician-Patient Relationship

Viewing or using this website does not establish a physician-patient relationship. A relationship is established only when you complete an initial evaluation with Dr. Diaz and are accepted as a patient of Welmivia Medical.

Emergency Situations

If you are experiencing a medical or psychiatric emergency, call 911 or go to your nearest emergency room immediately. For mental health crises, call or text 988 (Suicide & Crisis Lifeline).

Welmivia Medical provides telehealth services to patients located in the Commonwealth of Virginia and the State of Florida. By scheduling and attending a telehealth appointment, you acknowledge the following:

• You must be physically located in Virginia or Florida at the time of your appointment.
• Telehealth services are delivered via secure, HIPAA-compliant video or phone platforms.
• Telehealth has known limitations compared to in-person care and may not be appropriate for all conditions.
• Dr. Diaz holds a Virginia medical license (License No. 0101288149) and is registered with the Florida Department of Health as an out-of-state telehealth provider (TPME8518).
• You have the right to refuse telehealth services and receive referrals to in-person care.
• Technical difficulties may occasionally interrupt sessions; we will reschedule promptly at no additional charge.

Questions? Contact us at careteam@welmivia.com or (434) 623-0003.